Return and Exchange Policies

Our website address is:

  1. We have a 7 days return or exchange policy from the date of receiving your order.
  2. Items returned or exchanged MUST still have the Kat Active clothing tag attached.
  3. The product must be clean and not have been worn.
  4. Any other faults or defects that may appear on the product should be reported within 48 hours of receipt.
  5. A proof of purchase is required for all refunds and exchanges.
  6. As some items may go out of stock quickly, we may not be able to make the desired exchange. However, we will have alternative options or solutions available.
  7. The shipping cost to us for exchange or return is the responsibility of the customer. We will ship the new item at Kat Active’s cost.
  8. Kat Active will not be held responsible for items lost in transit.
  9. Sale, Promotion or Discounted items are not exchangeable or returnable.
  10. We reserve the right to inspect all returned items before a refund is made.
  11. Kat Active does not take responsibility for wear and tear, or damages due to mishandling, accidents or lack of care.
  12. Refunds: Valid refunds will be paid within 48 hours of receipt of item in question. Refunds will paid via EFT.

Order Processing time: Orders will be shipped out within 3 – 4 business days.


  • In Windhoek (exl Elisenheim) – N$ 40.00
  • Namibia (Outside Windhoek) – N$ 85.00

Collection: If you have chosen the collection option, orders can be picked up once you have been notified that the order is ready for collection.

Collection Times: 08h00 – 13h30 and 17h00 – 18h30